At Babecos, we strive to ensure customer satisfaction. If something isn't right, we are here to assist you.
1. Cancellations
- You can cancel your order free of charge from your order page before we pack it.
- Prepaid orders are refunded to the original payment method within 7 to 14 business days of cancellation.
- Cash-on-delivery orders need no refund — the delivery is simply stopped.
- Once an order is packed or shipped it can no longer be cancelled online. You can refuse the delivery when it arrives and we'll process the return.
2. Returns
- Products may be returned within 7 days of delivery.
- Items must be unused, unopened, and in original packaging.
- Opened or used skincare products cannot be returned due to hygiene and safety reasons.
3. Damaged or Incorrect Products
If you receive a damaged or incorrect product:
- Contact us within 48 hours of delivery.
- Share clear images of the product and packaging.
- Provide your order number and relevant details.
After verification, we will offer a replacement or initiate a refund.
4. Refund Process
- Approved refunds will be processed within 7 to 14 business days.
- We will contact you via the email address or phone number used during account creation or checkout.
- Refunds will be credited to the original payment method used at the time of purchase. In certain cases, alternative refund methods may be arranged after contacting the customer and mutually agreeing on a suitable option.
- Shipping charges (if any) are non-refundable.
5. Payment & Processing
Refund timelines may vary depending on your bank or payment provider. Prepaid payment methods such as credit or debit cards are generally processed faster than cash-on-delivery refunds.
